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Showing posts from November, 2010

KEEPING THE LINES OF COMMUNICATION OPEN

After purchasing and signing a contract for a cell phone with a certain cell phone provider, I found myself with a broken cell phone, just 2 months into the contract. When I called the provider, they said, "sorry, you will have to pay for the repairs to the cell phone". I did not feel this was fair, as I contracted with them for 3 years and my phone was not 2 months old. After contacting my Provider Law Firm and consulting with them on my rights for warranty, they mailed off a letter for me, on my behalf, requesting that the cell phone be repaired or replaced, at no charge and at no extension to my contract. Ten days later, I received a phone call from the cell phone provider, not only complying with the requests stated in the letter from my Provider Law Firm, but they replaced and upgraded my phone, at no charge! Please note, that I did not have to pay any extra funds to the Lawyer for this consultation or for the letter that they wrote on my behalf. These b...